At Answering Innovations, we know how important it can be to have a "live person" answering telephone calls for you. It's critical to avoid calls that go straight to voicemail for risk of losing customers and business. Therefore, all of your calls are answered 24/7 by our specially trained operators. Our answering service operators take pride in recording accurate and detailed messages based on your specifications and they will capture all the information you require for every call -- every time.
| 24/7 Live Phone Answering |
Prompt answering services using a state of the art digital communications system and live Telephone Service Representatives.
We are available 24/7 every day of the year for all your day time, after hours,
weekend, and holiday answering services needs. |
| Secure Messaging |
Send and receive secure messages with our secure messaging smartphone app
and contact web portal.
HIPAA compliant, the app is ideal for doctors, nurses, clinics and others in the
healthcare industry looking to replace pagers to save money and comply with
regulations. It's also perfect for service industries reliant on speedy
message dispatching, such as plumbing and HVAC services. |
| Automated On-Call Rosters |
No more messages going to the wrong person. Alert us of changes to your on-call
staff in real time using our free web on-call
scheduling software to ensure error free urgent message dispatching. |
| Multiple Message Dispatch Options |
Receive call messages to your pager, cell phone, email, secure messaging smartphone app, or fax; or receive live calls directly to your cell or home phone. |
| Text Messaging with Confirmation |
When the answering service dispatches a message using text messaging with
confirmation, reply with a short code to confirm the message has been delivered. |
| Paging |
We work with your present pager provider. No need to make a change. We can implement all the latest technologies. |
| Custom Account Design |
Our on-site software programmers and customer service representatives will custom design a service to meet your business needs. |
| Nationwide 8xx Numbers |
8xx numbers are available for live telephone answering, voice mail, and pagers. We keep a large group of numbers available for immediate use. |
| Email Response Management |
Use our email response management service and our answering service operators will weed through all the messages in your inbox, including spam, and reply back to your customers for you. Don't let emails remain unanswered. Look professional and let us cover your email response 24/7. |
| Additional Services |
Our staff can do surveys, verify client information, follow up calls, or other related tasks your staff does not have time to do. We also offer class & seminar registration services. |
| Customer Support |
We have the capability to act as the technical support or help desk for your individual business. |
| Daily Message Recap |
All messages received will be recapped for you and can be sent by fax, eMail, voice mailbox or available for pick up on the web. |
| Call Logging |
All calls can be automatically recorded. These calls can be posted on our secure website for your audit or review. Recordings can be archived for permanent storage. |
| Voice mail |
We have a nationwide voice mail system that we can set up to specific standards. Messages can be time and date stamped when a message is received. You can be paged or called when you receive a voice mail message, or the caller can have access to a live operator. For large groups, messages can be placed in all mail boxes simultaneously. |
| Order Entry |
Our call center operators can take your orders on our state of the art systems or we can pop to your website and enter the order on your system. |
| Credit Card Processing |
We can process credit cards for the orders we take on your merchant account. |
| 24/7 services Nationwide |
We offer 24/7 support to your clients so you don't have to. Our answering service operates 365 days of the year in all states and time zones. After Hours, Nights, Weekends and Overflow also available. |