Nationwide Telephone Answering Service
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Live Telephone Answering Service

Answer your customers 24/7 every day.

Answering Services

Answering Innovations offers a wide variety of answering services, each of which can be customized to meet your needs.

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Industries

Answering Service for Funeral Homes, Plumbers, Lawyers, HVAC, Healthcare, Property Management, Small Businesses & more.

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Plans & Pricing

A team of live answering service agents available 24/7 for your business.

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Secure Messaging Answering Service App

Secure Messaging Answering Service with miSecureMessages

Secure Messages Delivered To Your Smart Device—Instantly!

Answering Innovations’ powerful secure messaging app, integrated with our call center software, enables answering service operators to dispatch secure messages to your smartphones, tablets, contact web portal, or even your Android™ wearable devices. When a call comes in, an agent answers the phone as a seamless extension of your office, takes a message and, if protocol dictates, dispatches a message to you or your on-call personnel. Traditionally, phone answering services have dispatched messages via pager, email, text message (with or without confirmation), or by calling out the message.  But, with our secure messaging service, Answering Innovations now offers a cutting-edge solution for a mobile world that replaces pagers and enables two-way instant and secure communications.

View the miSecureMessages demo.

When the answering service dispatches a secure message, a notification is sent to the app installed on the recipient’s smart device and persistently alerts the recipient until the message has been read. Install the app on multiple devices—an Android™ phone and an iPad®, for example—and your messages and notifications are always synchronized for added convenience.   We immediately receive “message delivery” and “message read” receipts indicating that the message was received and read by you. We know what is happening with your message, and receive your response, instantly.  Use miSecureMessages to easily reply to, organize, and protect your communications all through a powerful app on your smartphone.

Secure Messaging Answering Service App Inbox
  • Persistent alerts across all devices ensure all messages are received fast. Notifications are synchronized across all devices on which you have miSecureMessages.
  • Custom sounds make secure messages stand out from other notifications.
  • A separate inbox keeps secure messages organized and separate from email and SMS messages.
  • Device to device messaging lets you send secure messages between co-workers ensuring real-time communication and promoting collaboration.
  • Read receipts allow for easy and immediate confirmation of message delivery.
  • The Web Contact Portal lets you send and receive secure messages on your browser.

Security Designed for Healthcare.

Keep Communications Private:

Unlike SMS text messages, Answering Innovations’ secure messaging smart phone app encrypts messages to keep your Protected Health information (PHI) secure. To ensure security, messages are not stored on your devices, passcodes can be required, and login access can be remotely disabled.

HIPAA Compliant – HITECH Compliant:

Maintaining the security of protected health information (PHI) is an important part of the Health Insurance Portability and Accountability Act (HIPAA) which was passed in 1996. A key aspect of the legislation is the “Security Rule,” which defines administrative, technical, and physical security procedures for hospitals to use to ensure the confidentiality of electronic protected health information. Our secure messaging app uses encryption technology when sending and receiving messages that may include PHI to Android, Apple iPad, iPhone, iPod touch, and Blackberry devices, ensuring security of any PHI data. The Health Information Technology for Economic Clinical Health (HITECH) Act passed in 2009 enforces many aspects of HIPAA, and imposes penalties and criminal charges on organizations that violate HIPAA rules.

Secure Messaging Answering Service App Messages

Powerful Benefits for Every Industry.

Yes, our secure messaging smartphone app uses encryption technology to keep correspondence completely confidential, making it the ideal solution for doctors, nurses, clinics, and all healthcare professionals, but it also offers a host of features from which any business can benefit, especially those that rely on quick message dispatching and message delivery confirmation, such as service companies in need of plumbing and hvac answering services.

Save Time:

Messages are immediately sent and received for fast, collaborative communications. Compared to legacy paging technology, our secure messaging solution can save your staff two minutes per message.

Unify Your Communications to Save Money:

Let your staff consolidate devices – reduce costs when you eliminate pagers! Use our secure messaging answering service app to send an unlimited number of messages, with an unlimited number of characters in each message.

Instantly Communicate:

Our secure messaging app sends messages immediately, eliminating delays. When composing messages, users instantly see which recipients have their status set to On, and which are Off. Critical messages can be designated as High Priority. Persistent Alerting helps ensure recipients see their messages quickly.

Easy to Use:

Our secure messaging answering service solution gives you advanced communications with easy-to-use apps for your smartphones and tablets. Users can easily customize settings, such as notification and sound options (including silent, and numerous audio choices), as well as how often users are notified of pending messages.

The miSecureMessages service is only $6/device per billing cycle. Contact our telephone anwering service by calling (800) 777-1564 or by filling out the form below. Once your organization receives its secure messaging license, download miSecureMessages and get started!

Call 800-777-1564

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