Nationwide Telephone Answering Service
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Live Telephone Answering Service

Answer your customers 24/7 every day.

Answering Services

Answering Innovations offers a wide variety of answering services, each of which can be customized to meet your needs.

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Industries

Answering Service for Funeral Homes, Plumbers, Lawyers, HVAC, Healthcare, Property Management, Small Businesses & more.

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Plans & Pricing

A team of live answering service agents available 24/7 for your business.

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Normal, IL Medical Answering Service Coverage

Professional, award-winning medical answering services for your Normal, IL office.

Answering Innovations provides medical answering services coverage for many types of healthcare professionals in Illinois. We have decades of experience with live medical answering service calls, taking office messages, and dispatching urgent messages to your on-call staff based on your customized protocol. Never let another call go to voicemail – or unanswered – again.

How It Works: We will provide your medical office a toll-free number at no cost. Simply forward your office line to the toll-free number. When callers dial your local number, they are forwarded to one of our professional operators who will gather the information you would like us to capture and route the message to you or your on-call personnel according to your protocols (typically non-urgent messages are emailed and urgent calls are dispatched via phone call and/or text message). See all of our message dispatching options.

Medical Industries Served

Our 24/7  medical answering service virtual receptionists answer live calls for doctors, dentists, physicians and many other healthcare professionals

24/7 live medical answering service for community health centers, chiropractors, counselors, crisis support services, dentists, doctors, physicians, psychologists, hospice centers, large hospitals, small medical centers, and veterinarians—to name a few. If you are in the healthcare industry and need telephone handling coverage for overflow, after hours, or around the clock, Answering Innovations has you covered.

Normal Medical Answering Service Coverage: Key Benefits
Why choose an inbound medical answering service for your Illinois facility?
Reduce Staffing Costs:
Imagine having professionally trained medical answering service operators available around the clock to answer phones and take messages for less than $0.20/hr. Compare this to the steep cost of paying salary and benefits for a traditional receptionist who will take breaks, require sick time, and won’t be available 24x7. Medical answering service is a valuable, cost-effective solution your Illinois medical practice needs.
Prompt, Live Telephone Answering:
Agents will live answer all inbound calls with a greeting customized specially for your Illinois medical practice. From the patient’s perspective, prompt answering by a real person trumps voicemail every time. It shows you care. Contact us today to experience first-hand how having calls answered by professional medical answering service operators can be a valuable service for your Normal, IL medical office.
Time Savings:
Medical answering service agents will screen all calls, filtering out wrong numbers and low priority calls, so your Illinois medical staff will only deal with the calls that really matter.
Reduce No-Shows:
Use our appointment scheduling software to reduce no shows and improve the efficiency of your medical staff. No-shows are bad for business. Use our online appointment scheduling software to automatically send email reminders.
Always Available:
Our virtual receptionists are available to live answer phone calls whenever you need us. If you have staff answering phones already, we can handle overflow when your receptionists receive a surge in call volume. Available 24x7x365, we can handle your after hours, weekend, and holiday coverage, extending the hours of your medical office. We can also be your full-time medical answering service.
HIPAA Compliant:
Our staff, equipment, applications, and procedures are HIPAA compliant. All medical answering service operators and virtual receptionists receive 80 hours of training followed by ongoing training. We will complete a Business Associate Agreement with you to comply with regulations. All personal health information (PHI) will be protected in accordance with HIPAA guidelines.

Let Us Manage Your Normal, IL Medical Answering Service Needs

With coverage everywhere in the United States—from the Midwest to the East and West Coast and everywhere in between—Answering Innovations has all of your live medical answering service and inbound call center needs covered. If it involves the telephone, we can do it!

About our medical answering service, inbound call center & virtual receptionist service solutions:
Answering Innovations is a live medical answering service, inbound call center, and virtual receptionist service in business since 1977 that answers phone calls and provides inbound medical answering services, and select outbound call center services, for businesses in Normal, IL and everywhere in Illinois including the following cities: Chicago, Aurora, Rockford, Joliet, Naperville. Answering Innovations offers live operator medical answering service, virtual receptionist service, and inbound call center solutions in all 50 states.

Services

Medical answering service operators answer calls, take messages, dispatch messages, and schedule ms 24/7 every day
Full Time Answering Service

Experience the value of live telephone answering for your Normal, IL healthcare organization. As a 24/7 service, we will answer calls around the clock with your medical office’s personalized greeting so you will never miss another call during lunch hours, after hours, on weekends and holidays, or during times of high call volume.

After hours medical answering service enables your medical practice to extend its hours so you receive every patient's call
After Hours & Overflow

It’s simply a fact: traditional receptionists cannot answer every call. Use an overflow medical answering service to extend your capacity during busy times. Whether calling in to cancel an appointment or relay an emergency, your patients need a live answer even when your Normal office closes. Offer top-notch customer support with these indispensable services.

Use our secure messaging app to send and receive encrypted messages with a smartphone. Be HIPAA compliant.
Secure Messaging

Instantly send and receive secure messages with smartphones using our medical secure messaging application. The app sends encrypted messages to its own inbox, separating important messages from text messages and emails. Persistent alerts guarantee delivery. Try the very best HIPAA compliant pager replacement application on the market.

Set shifts for your on call personnel on a web-based application so our agents deliver messages to the right doctors every time.
Web On-Call Management

Manage your on call personnel with a powerful web application designed especially for medical facilities. Using our Web OnCall Scheduler, you can easily designate who is on call from anywhere with an Internet connection, instantly alerting our medical answering service operators who to contact when the need to dispatch a message arises.

Urgent medical messages will be dispatched to whoever is on-call however they want to receive the message.
Urgent Message Dispatch

We record a message ticket for every call. When a call meets your requirement to be dispatched, the message will be delivered to your on call personnel via any number of contact methods: live call out, text message, pager, email, or through our secure messaging smartphone app. Dispatch messages the way you prefer. You’re in total control.

Use Automated Services such as Interactive Voice Response (IVR) to automate tasks and realize cost savings.
Automated Services

Interactive Voice Response (IVR) is a cost-effective automated call handling solution that interacts with your callers via voice commands or keypad input. Leverage this powerful technology to handle tasks that can be automated to reduce your expenses. If further assistance is required, a caller can revert to a live, knowledgeable operator at any time.

Our operators are your medical answering service virtual receptionists.  Unlike traditional receptionists, ours are available 24x7x365.
Virtual Receptionist

A virtual receptionist handles all the duties of a traditional receptionist at a fraction of the cost and without all the headaches. Don’t pay salary and benefits to an employee who might take long lunch breaks, call in sick, or fail to handle many calls at once. Extend your Normal, IL medical practice beyond 9-5. Messaging taking, dispatching, and more—invaluable live medical answering services 24/7 every day.

The bread and butter of medical answering service is taking messages from callers and dispatching them to your on-call personnel.
Message Taking

A medical answering service receptionist will promptly answer every inbound call as if he or she were working right out of your office near Normal, Illinois. As a seamless extension of your facility, the medical operator will answer the caller with your customized greeting, take the message, and either dispatch the message to your on call personnel, if protocol dictates, or email it to you as part of the free daily management report.








Your live telephone answering service in Normal, IL.
Your virtual receptionist in Normal, IL.
Your inbound call center service in Normal, IL.
Your medical answering service in Normal, IL.
Answering Innovations: The Perfect Answer




Our medical answering service proudly serves all cities in Illinois, including:
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  • Arlington Heights, IL -
  • Aurora, IL -
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  • Belleville, IL -
  • Bellwood, IL -
  • Belvidere, IL -
  • Benton, IL -
  • Berwyn, IL -
  • Bethalto, IL -
  • Blue Island, IL -
  • Bolingbrook, IL -
  • Bourbonnais, IL -
  • Bridgeview, IL -
  • Broadview, IL -
  • Brookfield, IL -
  • Burbank, IL -
  • Burr Ridge, IL -
  • Calumet City, IL -
  • Carbondale, IL -
  • Carlinville, IL -
  • Carol Stream, IL -
  • Cary, IL -
  • Centralia, IL -
  • Champaign, IL -
  • Charleston, IL -
  • Chatham, IL -
  • Chicago, IL -
  • Chicago Ridge, IL -
  • Chillicothe, IL -
  • Cicero, IL -
  • Clinton, IL -
  • Collinsville, IL -
  • Columbia, IL -
  • Crete, IL -
  • Crystal Lake, IL -
  • Danville, IL -
  • Decatur, IL -
  • Deerfield, IL -
  • DeKalb, IL -
  • Des Plaines, IL -
  • Dixon, IL -
  • Dolton, IL -
  • Du Quoin, IL -
  • East Alton, IL -
  • East Moline, IL -
  • East Saint Louis, IL -
  • Edwardsville, IL -
  • Effingham, IL -
  • Elk Grove Village, IL -
  • Elmhurst, IL -
  • Elmwood Park, IL -
  • Evergreen Park, IL -
  • Fairview Heights, IL -
  • Flossmoor, IL -
  • Frankfort, IL -
  • Franklin Park, IL -
  • Freeport, IL -
  • Geneseo, IL -
  • Geneva, IL -
  • Glen Carbon, IL -
  • Glencoe, IL -
  • Glendale Heights, IL -
  • Glenview, IL -
  • Granite City, IL -
  • Grayslake, IL -
  • Greenville, IL -
  • Harrisburg, IL -
  • Harvard, IL -
  • Harvey, IL -
  • Herrin, IL -
  • Hickory Hills, IL -
  • Highland, IL -
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  • Hinsdale, IL -
  • Homewood, IL -
  • Huntley, IL -
  • Itasca, IL -
  • Jacksonville, IL -
  • Joliet, IL -
  • Kankakee, IL -
  • La Grange, IL -
  • La Grange Park, IL -
  • La Salle, IL -
  • Lake Forest, IL -
  • Lake in the Hills, IL -
  • Lake Villa, IL -
  • Lansing, IL -
  • Lemont, IL -
  • Libertyville, IL -
  • Lincolnshire, IL -
  • Lincolnwood, IL -
  • Lisle, IL -
  • Lockport, IL -
  • Lombard, IL -
  • Loves Park, IL -
  • MacHesney Park, IL -
  • Macomb, IL -
  • Marengo, IL -
  • Matteson, IL -
  • Mattoon, IL -
  • Maywood, IL -
  • Melrose Park, IL -
  • Mendota, IL -
  • Metropolis, IL -
  • Mokena, IL -
  • Moline, IL -
  • Monmouth, IL -
  • Morris, IL -
  • Morton, IL -
  • Morton Grove, IL -
  • Mount Prospect, IL -
  • Mount Vernon, IL -
  • Mundelein, IL -
  • Naperville, IL -
  • New Lenox, IL -
  • Normal, IL -
  • North Aurora, IL -
  • North Chicago, IL -
  • Northbrook, IL -
  • Oak Brook, IL -
  • Oak Lawn, IL -
  • Oak Park, IL -
  • O'Fallen, IL -
  • Olney, IL -
  • Oswego, IL -
  • Ottawa, IL -
  • Palatine, IL -
  • Palos Hills, IL -
  • Paris, IL -
  • Park Forest, IL -
  • Pekin, IL -
  • Peoria, IL -
  • Plainfield, IL -
  • Pontiac, IL -
  • Princeton, IL -
  • Quincy, IL -
  • Rantoul, IL -
  • River Forest, IL -
  • Riverdale, IL -
  • Riverside, IL -
  • Robinson, IL -
  • Rock Falls, IL -
  • Rock Island, IL -
  • Rockford, IL -
  • Rolling Meadows, IL -
  • Romeoville, IL -
  • Roscoe, IL -
  • Round Lake, IL -
  • Saint Charles, IL -
  • Salem, IL -
  • Schaumburg, IL -
  • Schiller Park, IL -
  • Skokie, IL -
  • South Elgin, IL -
  • South Holland, IL -
  • Springfield, IL -
  • Sterling, IL -
  • Streamwood, IL -
  • Sycamore, IL -
  • Taylorville, IL -
  • Tinley Park, IL -
  • Urbana, IL -
  • Vandalia, IL -
  • Vernon Hills, IL -
  • Warrenville, IL -
  • Washington, IL -
  • Waterloo, IL -
  • Waukegan, IL -
  • West Chicago, IL -
  • West Frankfort, IL -
  • Western Springs, IL -
  • Westmont, IL -
  • Wheaton, IL -
  • Wilmette, IL -
  • Winfield, IL -
  • Winnetka, IL -
  • Wood River, IL -
  • Woodridge, IL -
  • Woodstock, IL -
  • Yorkville, IL -
  • Zion, IL

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