Inbound Call Center Services
Dedicated Agents
Dedicated call center agents are trained to work exclusively for your business. Armed with expert knowledge of your business, your team of dedicated agents is always available to answer your calls and provide premium customer service for your business.
Customer Support
To grow your business you need to acquire new customers, sure, but you must also retain current customers by providing unparalleled customer support. A staff of dedicated call center agents available 24/7 will be your key advantage over the competition.
Order Taking Management
Increase your e-commerce sales by utilizing our order entry specialists. Agents can process orders through your web-based shopping cart or via an electronic order form. They will guide customers through the order taking process offering assistance as needed.
Technical Support
Dedicated tech support agents are specially trained to know your business and your products inside and out. Whether you need after hours support or 24/7 coverage, tech support agents are always available to help troubleshoot technical support questions for your business.
Help Desk
When customers call your business for help, our call center agents will answer with your personalized greeting—as a seamless extension of your business—and help resolve inquiries or complaints. This 24/7 service is a valuable feature your business needs.
Surveys
While your customers are on the telephone, call center agents can conduct quick surveys to collect information that could prove vital in your business’ marketing efforts. Glean insight from your customers to increase revenues and offer the best customer service in your industry.
Direct Response
When your business conducts a direct response advertising campaign you can expect a surge in call volume. Will you be prepared? Be ready to answer and capitalize on every lead generated or risk wasting money. Maximize your ROI by choosing a 24/7 live telephone answering service.
Cross-sell & Upsell
In addition to handling all of your order taking needs, our call center order entry specialists can nudge your customers toward other products or services your business provides. Maximize revenue per customer by enticing customers to upgrade their purchase or order related products.
Lead Generation
Let our answering service agents answer your calls and generate leads for your business. With customized scripts, agents can determine which leads are pre-qualified and sales ready so your business can focus on closing leads, improving conversion rates, and making money.
Product Recalls
Our call center has experience helping businesses cope when product recalls happen.
Agents will gather and relay information about your product recall, facilitating
two-way communication to ensure customers you care, and assist your business
every step of the way through the product recall process.