Nationwide Telephone Answering Service
Call now 800-777-1564

Live Telephone Answering Service

Answer your customers 24/7 every day.

Answering Services

Answering Innovations offers a wide variety of answering services, each of which can be customized to meet your needs.

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Industries

Answering Service for Funeral Homes, Plumbers, Lawyers, HVAC, Healthcare, Property Management, Small Businesses & more.

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Plans & Pricing

A team of live answering service agents available 24/7 for your business.

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West Frankfort, Illinois Answering Service Coverage

Professional, award-winning live telephone answering services for your West Frankfort, IL business.

Answering Innovations offers live telephone answering services for West Frankfort businesses. Whether you have one location, or multiple Illinois offices, we can answer for you 24/7, whenever you need us: day time, overflow, after hours, or full time. We are available any time to take messages and dispatch urgent calls to your staff, whether to a list of personnel or a rotating on call schedule.

We are large enough to service accounts of all sizes and small enough to cater to your specific needs. We have customers across the Midwest and nationwide, but at heart we are a third generation family business you can trust; we have decades of experience serving businesses like yours. We've earned our industry's Award of Excellence for five years and counting. Depend on our award-winning answering service whenever you can't answer your phone!

How It Works: We will provide you a free toll-free number. Simply forward your office line to the toll-free number. When callers dial your local number, they are forwarded to one of our professional operators who will gather the information you would like us to capture and route the message to you or your staff according to your protocols (typically non-urgent messages are emailed and urgent calls are dispatched via phone call and/or text message). See all of our message dispatching options.

West Frankfort Answering Service Coverage: Key Benefits
Why choose a telephone answering service for your business?
Never Miss Another Call:
Our answering service operators are available to answer telephone calls 24x7x365. Whether you need help during times of high call volume, after business hours, or at all times—when you can’t answer the phone, we will answer for you.
Reduce Hold Times & Abandonment Rates:
The last thing your customers want is to be put on hold. Keeping customers on hold damages your brand and causes frustration. Let us help you eliminate lengthy hold times and reduce the risk that your customers hang up—and take their business elsewhere.
Generate more sales:
Choose our answering service to answer your phone calls so that you never miss another inbound call or opportunity to generate sales. By being there for your customers at all hours of the day, on weekdays, weekends, and holidays, our Illinois-serving answering service will help you capture every single sales opportunity.
Reduce staffing costs:
Instead of hiring and paying benefits for a receptionist to handle your calls, consider our answering service to answer your phone calls. Rather than taking on the expense of additional employees who may not even be able to answer every call (after hours or during busy times, for instance), scale up the smart way as your business grows and choose an answering service.
Build your brand:
Answering Innovations operators will promptly answer your customers’ calls with a personalized greeting. As a live call telephone answering service, we are ready to act as an extension of your office every hour of every day. By answering every call with a live operator in a consistently professional manner, your business will project a winning image to your customers that will strengthen your brand.

Let Us Manage Your West Frankfort, IL Answering Service Needs

With coverage everywhere in the United States—from the Midwest to the East and West Coast and everywhere in between—Answering Innovations has all of your live telephone answering service and call center needs covered. If it involves the telephone, we can do it!

About our call center & telephone answering service:
Answering Innovations is a nationwide live telephone answering service and call center in business since 1977 that answers phone calls and provides call center services for businesses in West Frankfort, IL and everywhere in Illinois including the following cities: Chicago, Aurora, Rockford, Joliet, Naperville. Answering Innovations offers live operator answering service and call center solutions in all 50 states.

Services

Live telephone answering service will enable your small business or enterprise to grow
Live Telephone Answering Service

Never miss another call and always make a great first impression on your customers with experienced professionals answering telephone calls for your business.

After hours answering service enables your business to answer every call no matter when they come
After Hours & Weekend

Are you missing calls and sales after hours, on weekends, or on holidays? With a live 24/7 after hours answering service, your business hours are extended and your customers’ calls are always answered.

Professional Call Center Services will enable your business to grow
Call Center Services

Specially trained staff can manage order taking, technical support, lead generation, or any other of your call center needs.

Live Virtual Receptionist Service for your business
Virtual Receptionist

Choose a live virtual receptionist or virtual assistant to handle the phone answering duties of a traditional receptionist at a fraction of the cost. When a virtual receptionist answers your calls, even a small business can project a big image.

24/7 technical support for your business
Technical Support

Your business can offer top-notch customer service by providing 24/7 technical support for your customers. Whenever your business customers need help desk services, live agents are available to assist them.

Order Taking Answering Service for your business
Order Taking

Order entry specialists can manage order taking for your business around the clock. Have a live operator available to your customers 24/7 to ensure you never miss another order. Let us upsell and cross-sell your products to maximize revenues.

Use our secure messaging app to send and receive encrypted messages with a smartphone. Be HIPAA compliant.
Secure Messaging App

Answering service receptionists can dispatch secure messages to your smartphone or tablet instantly. Security for healthcare; powerful benefits for all industries. Persistent alerts, automatic confirmation of message delivery & more: secure messaging service.

Answering service operators or virtual receptionists dispatch urgent and non-urgent messages for your business
Message Dispatching

Have urgent messages dispatched to your on-call or after hours staff via text message or phone call. Non-urgent messages can be emailed or held until you call in.

IVR services can help you be there for customers in lieu of live telephone answering
Auto Attendant & IVR

Use Auto Attendant or Interactive Voice Response (IVR) services to provide your business customers with high levels of service for calls that don't require live telephone answering.











Your live telephone answering service in West Frankfort, IL.
Your virtual receptionist in West Frankfort, IL.
Your inbound call center in West Frankfort, IL.
Your medical answering service in West Frankfort, IL.
Answering Innovations: The Perfect Answer




How Our Answering Service Helps West Frankfort, IL Businesses In Your Industry

From small businesses to fortune 500 companies, a wide variety of West Frankfort, IL businesses take advantage of Answering Innovations' live telephone answering service and call center services. We can develop a customized solution for any industry, but some of the most common industries that use our telephone answering service and inbound call center service are listed below:

  • Heating, Ventilation, and Air Conditioning businesses improve customer service levels by trusting our professional HVAC answering service to field calls when their customers need immediate assistance. You only get one chance when a call comes in or your prospect becomes another business’s customer. Our contractors answering service ensures every call is answered—and every customer satisfied—for electricians, roofers, elevator technicians, landscaping services, pest control companies, sewer and septic services, plumbers, tree services, general contractors, and others in the service industry.
  • Plumbing businesses and plumbing contractors use our plumbers answering service to answer every customer call promptly and professionally, dispatching urgent messages to on-call personnel when protocol dictates. Plumbing emergencies don’t always fit into a convenient 9 to 5 schedule, which is why our plumbing answering service is available 24/7 on weekdays, weekends, holidays and during the daytime or after hours—whenever disaster strikes.
  • Property managers for apartments, condominiums, senior homes, student housing, and more choose our property management answering service to answer many types of calls, from office calls to emergencies—no electricity, break-ins, no heating and air conditioning, appliance malfunction, pipe breaks, etc.—which can be dispatched via text message, warm transfer, or any way desired. Real estate agencies rely on our 24/7 availability so realtors and homebuyers can call at any time to schedule property showings. Agents will never miss another call when commission is on the line.
  • Our legal answering service processes hundreds of calls for attorneys every day answering client calls whenever lawyers are busy, whether they are in a courtroom, already on the phone, or out for the night. Attorneys also use our virtual receptionist service to weed out unwanted calls to save time and money.
  • A large number of funeral directors trust the Answering Innovations funeral home answering service to answer death calls, gather information about the deceased, and take messages from family members with sensitivity and calm reassurance. Our empathetic agents are specially trained in funeral service terminology. Funeral home answering service frees time up from the hectic director’s schedule.
  • Missed calls and voicemail are unacceptable options when patients call. For this reason, our HIPAA-compliant medical answering service is available 24/7 for counselors, doctors, dentists, pharmacies, physicians, psychologists, clinics, hospice facilities, and other healthcare professionals. Free on-call scheduling, after hours telephone coverage, automated services, and secure messaging make our medical answering service an ideal solution for any medical facility. Healthcare professionals rely on Answering Innovations every day for prompt answering and urgent dispatching in life or death situations.
  • For banks, mortgage lenders, and other financial institutions these days, trust can be a scare commodity. That’s why financial institutions leverage the personal touch and exemplary customer service provided by our financial answering service. Accounting firms, claims adjusters, insurance brokers, and others offer customers exceptional service—and peace of mind—by using our around-the-clock telephone answering service to field questions and take and dispatch messages. Be there whenever your customers call.
  • Small businesses of all types use our small business answering service for basic message taking, virtual receptionist service, message dispatching, and a variety of other answering services. Instead of paying over $30,000 for a receptionist, small businesses count on Answering Innovations as a cost-effective, versatile, and seamless extension of their front offices.
  • E-Commerce businesses rely on our order taking call center service to capitalize on every call, letting our courteous order entry specialists upsell and cross-sell products and services to maximize sales and increase revenue. Choose Answering Innovations to greet callers, answer questions about products, services, and shipping. When an online shopper has questions about a purchase in the middle of the night, our 24/7 answering service is ready to close the sale.
  • When businesses conduct direct response advertising campaigns, they depend on our direct response answering service to withstand even the highest surge of incoming calls. Small businesses and Fortune 500 companies alike invest a substantial amount of time and money on direct response campaigns but come fully prepared to capitalize on every lead generated when they partner with our 24/7 inbound call center.
  • Since missed calls are not an option on life or death calls, many DVMs at animal clinics and hospitals trust our veterinary answering service to promptly and sensitively answer emergency calls from often frantic pet owners calling in when their pets need help. Whether a beloved animal is sick, injured, has consumed a toxic substance, or simply needs a check-up, professional answering service operators are available 24/7 to take messages and dispatch urgent calls.
  • Vacationers pay a pretty penny and rightfully demand exceptional service when visiting hotels, bed and breakfasts, resorts, spas, and other businesses in the hospitality industry. Our hospitality answering service operators are expertly trained to promptly and courteously answer questions your guests have about services or rates. Spend your time pleasing guests while the call answering experts manage the phones.
  • When frustrated customers call in with questions, technology companies nationwide rely our inbound call center’s help desk service to serve as their tier one level of customer support. Answering tech support inquiries and providing initial troubleshooting based on a customized protocol, our 24/7 technical support answering service is always available to serve your customers.
Our live telephone answering service proudly serves all cities in Illinois, including:
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  • Algonquin, IL -
  • Alsip, IL -
  • Antioch, IL -
  • Arlington Heights, IL -
  • Aurora, IL -
  • Barrington, IL -
  • Bartlett, IL -
  • Batavia, IL -
  • Belleville, IL -
  • Bellwood, IL -
  • Belvidere, IL -
  • Benton, IL -
  • Berwyn, IL -
  • Bethalto, IL -
  • Blue Island, IL -
  • Bolingbrook, IL -
  • Bourbonnais, IL -
  • Bridgeview, IL -
  • Broadview, IL -
  • Brookfield, IL -
  • Burbank, IL -
  • Burr Ridge, IL -
  • Calumet City, IL -
  • Carbondale, IL -
  • Carlinville, IL -
  • Carol Stream, IL -
  • Cary, IL -
  • Centralia, IL -
  • Champaign, IL -
  • Charleston, IL -
  • Chatham, IL -
  • Chicago, IL -
  • Chicago Ridge, IL -
  • Chillicothe, IL -
  • Cicero, IL -
  • Clinton, IL -
  • Collinsville, IL -
  • Columbia, IL -
  • Crete, IL -
  • Crystal Lake, IL -
  • Danville, IL -
  • Decatur, IL -
  • Deerfield, IL -
  • DeKalb, IL -
  • Des Plaines, IL -
  • Dixon, IL -
  • Dolton, IL -
  • Du Quoin, IL -
  • East Alton, IL -
  • East Moline, IL -
  • East Saint Louis, IL -
  • Edwardsville, IL -
  • Effingham, IL -
  • Elk Grove Village, IL -
  • Elmhurst, IL -
  • Elmwood Park, IL -
  • Evergreen Park, IL -
  • Fairview Heights, IL -
  • Flossmoor, IL -
  • Frankfort, IL -
  • Franklin Park, IL -
  • Freeport, IL -
  • Geneseo, IL -
  • Geneva, IL -
  • Glen Carbon, IL -
  • Glencoe, IL -
  • Glendale Heights, IL -
  • Glenview, IL -
  • Granite City, IL -
  • Grayslake, IL -
  • Greenville, IL -
  • Harrisburg, IL -
  • Harvard, IL -
  • Harvey, IL -
  • Herrin, IL -
  • Hickory Hills, IL -
  • Highland, IL -
  • Hillside, IL -
  • Hinsdale, IL -
  • Homewood, IL -
  • Huntley, IL -
  • Itasca, IL -
  • Jacksonville, IL -
  • Joliet, IL -
  • Kankakee, IL -
  • La Grange, IL -
  • La Grange Park, IL -
  • La Salle, IL -
  • Lake Forest, IL -
  • Lake in the Hills, IL -
  • Lake Villa, IL -
  • Lansing, IL -
  • Lemont, IL -
  • Libertyville, IL -
  • Lincolnshire, IL -
  • Lincolnwood, IL -
  • Lisle, IL -
  • Lockport, IL -
  • Lombard, IL -
  • Loves Park, IL -
  • MacHesney Park, IL -
  • Macomb, IL -
  • Marengo, IL -
  • Matteson, IL -
  • Mattoon, IL -
  • Maywood, IL -
  • Melrose Park, IL -
  • Mendota, IL -
  • Metropolis, IL -
  • Mokena, IL -
  • Moline, IL -
  • Monmouth, IL -
  • Morris, IL -
  • Morton, IL -
  • Morton Grove, IL -
  • Mount Prospect, IL -
  • Mount Vernon, IL -
  • Mundelein, IL -
  • Naperville, IL -
  • New Lenox, IL -
  • Normal, IL -
  • North Aurora, IL -
  • North Chicago, IL -
  • Northbrook, IL -
  • Oak Brook, IL -
  • Oak Lawn, IL -
  • Oak Park, IL -
  • O'Fallen, IL -
  • Olney, IL -
  • Oswego, IL -
  • Ottawa, IL -
  • Palatine, IL -
  • Palos Hills, IL -
  • Paris, IL -
  • Park Forest, IL -
  • Pekin, IL -
  • Peoria, IL -
  • Plainfield, IL -
  • Pontiac, IL -
  • Princeton, IL -
  • Quincy, IL -
  • Rantoul, IL -
  • River Forest, IL -
  • Riverdale, IL -
  • Riverside, IL -
  • Robinson, IL -
  • Rock Falls, IL -
  • Rock Island, IL -
  • Rockford, IL -
  • Rolling Meadows, IL -
  • Romeoville, IL -
  • Roscoe, IL -
  • Round Lake, IL -
  • Saint Charles, IL -
  • Salem, IL -
  • Schaumburg, IL -
  • Schiller Park, IL -
  • Skokie, IL -
  • South Elgin, IL -
  • South Holland, IL -
  • Springfield, IL -
  • Sterling, IL -
  • Streamwood, IL -
  • Sycamore, IL -
  • Taylorville, IL -
  • Tinley Park, IL -
  • Urbana, IL -
  • Vandalia, IL -
  • Vernon Hills, IL -
  • Warrenville, IL -
  • Washington, IL -
  • Waterloo, IL -
  • Waukegan, IL -
  • West Chicago, IL -
  • West Frankfort, IL -
  • Western Springs, IL -
  • Westmont, IL -
  • Wheaton, IL -
  • Wilmette, IL -
  • Winfield, IL -
  • Winnetka, IL -
  • Wood River, IL -
  • Woodridge, IL -
  • Woodstock, IL -
  • Yorkville, IL -
  • Zion, IL

Call 800-777-1564

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