Florence Answering Service Coverage

Professional, award-winning live telephone answering services for your Florence, AL business.

Answering Innovations offers top-tier live telephone answering services for Florence businesses. Whether you have one location or multiple Alabama offices, our Florence, AL answering service is available 24/7 to meet your needs. We handle daytime calls, overflow, after-hours, and full-time answering services, ensuring your business is covered whenever you need us.

Our team is ready to take messages and dispatch urgent calls to your staff, whether to a specific list of personnel or a rotating on call staff. We cater to businesses of all sizes, providing personalized service tailored to your specific needs. We serve customers across the South and nationwide. We are a third-generation family business, with decades of experience and a reputation you can trust. We’ve earned the industry’s Award of Excellence for eleven years and counting, making us one of the best answering services for local Florence, AL businesses.

How An Answering Service Works

• 1. Account Setup:  Tell us about your business, your personnel, how you would like non-urgent and urgent calls to be handled, and any frequently asked questions our operators can assist with, such as office hours or locations.
• 2. Free Toll-Free Number:  We provide you with a toll-free number.
• 3. Forward Your Office Line:  Forward your local office line to the toll-free number.
• 4. Professional Call Handling:  When callers dial your local number, they are forwarded to our professional operators.
• 5. Message Capture and Routing:  Our operators gather the information you need and route messages according to your protocols. Typically, non-urgent messages are emailed, and urgent calls are dispatched via phone call and/or text message. See all of our message dispatching options.

Trust Answering Innovations for all your Florence, AL answering service needs. Contact us today at (800)777-1564 to learn more about how we can help your business thrive.

Key Benefits of Using an Answering Service in Florence

Why choose a telephone answering service for your business?

Never Miss Another Call:
Our answering service operators are available to answer telephone calls 24x7x365. Whether you need help during times of high call volume, after business hours, or at all times—when you can’t answer the phone, we will answer for you.
Reduce Hold Times & Abandonment Rates:
The last thing your customers want is to be put on hold. Keeping customers on hold damages your brand and causes frustration. Let us help you eliminate lengthy hold times and reduce the risk that your customers hang up—and take their business elsewhere.
Generate more sales:
Choose our answering service to answer your phone calls so that you never miss another inbound call or opportunity to generate sales. By being there for your customers at all hours of the day, on weekdays, weekends, and holidays, our Alabama-serving answering service will help you capture every single sales opportunity.
Reduce staffing costs:
Instead of hiring and paying benefits for a receptionist to handle your calls, consider our answering service to answer your phone calls. Rather than taking on the expense of additional employees who may not even be able to answer every call (after hours or during busy times, for instance), scale up the smart way as your business grows and choose an answering service.
Build your brand:
Answering Innovations operators will promptly answer your customers’ calls with a personalized greeting. As a live call telephone answering service, we are ready to act as an extension of your office every hour of every day. By answering every call with a live operator in a consistently professional manner, your business will project a winning image to your customers that will strengthen your brand.

Let Us Manage Your Florence, AL Answering Service Needs

With coverage everywhere in the United States—from the South to the North and everywhere in between—Answering Innovations has all of your live telephone answering service and call center needs covered. If it involves the telephone, we can do it!