Nationwide Telephone Answering Service
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Live Telephone Answering Service

Answer your customers 24/7 every day.

Answering Services

Answering Innovations offers a wide variety of answering services, each of which can be customized to meet your needs.

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Answering Service for Funeral Homes, Plumbers, Lawyers, HVAC, Healthcare, Property Management, Small Businesses & more.

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Plans & Pricing

A team of live answering service agents available 24/7 for your business.

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Columbia Answering Service Coverage

Professional, award-winning live telephone answering services for your Columbia, SC business.

Answering Innovations offers top-tier live telephone answering services for Columbia businesses. Whether you have one location or multiple South Carolina offices, our Columbia, SC answering service is available 24/7 to meet your needs. We handle daytime calls, overflow, after-hours, and full-time answering services, ensuring your business is covered whenever you need us.

Our team is ready to take messages and dispatch urgent calls to your staff, whether to a specific list of personnel or a rotating on call staff. We cater to businesses of all sizes, providing personalized service tailored to your specific needs. We serve customers across the South and nationwide. We are a third-generation family business, with decades of experience and a reputation you can trust. We’ve earned the industry’s Award of Excellence for eleven years and counting, making us one of the best answering services for local Columbia, SC businesses.

How An Answering Service Works

  • 1. Account Setup:  Tell us about your business, your personnel, how you would like non-urgent and urgent calls to be handled, and any frequently asked questions our operators can assist with, such as office hours or locations.
  • 2. Free Toll-Free Number:  We provide you with a toll-free number.
  • 3. Forward Your Office Line:  Forward your local office line to the toll-free number.
  • 4. Professional Call Handling:  When callers dial your local number, they are forwarded to our professional operators.
  • 5. Message Capture and Routing:  Our operators gather the information you need and route messages according to your protocols. Typically, non-urgent messages are emailed, and urgent calls are dispatched via phone call and/or text message. See all of our message dispatching options.

Trust Answering Innovations for all your Columbia, SC answering service needs. Contact us today at (800)777-1564 to learn more about how we can help your business thrive.

Key Benefits of Using an Answering Service in Columbia
Why choose a telephone answering service for your business?
Never Miss Another Call:
Our answering service operators are available to answer telephone calls 24x7x365. Whether you need help during times of high call volume, after business hours, or at all times—when you can’t answer the phone, we will answer for you.
Reduce Hold Times & Abandonment Rates:
The last thing your customers want is to be put on hold. Keeping customers on hold damages your brand and causes frustration. Let us help you eliminate lengthy hold times and reduce the risk that your customers hang up—and take their business elsewhere.
Generate more sales:
Choose our answering service to answer your phone calls so that you never miss another inbound call or opportunity to generate sales. By being there for your customers at all hours of the day, on weekdays, weekends, and holidays, our South Carolina-serving answering service will help you capture every single sales opportunity.
Reduce staffing costs:
Instead of hiring and paying benefits for a receptionist to handle your calls, consider our answering service to answer your phone calls. Rather than taking on the expense of additional employees who may not even be able to answer every call (after hours or during busy times, for instance), scale up the smart way as your business grows and choose an answering service.
Build your brand:
Answering Innovations operators will promptly answer your customers’ calls with a personalized greeting. As a live call telephone answering service, we are ready to act as an extension of your office every hour of every day. By answering every call with a live operator in a consistently professional manner, your business will project a winning image to your customers that will strengthen your brand.

Let Us Manage Your Columbia, SC Answering Service Needs

With coverage everywhere in the United States—from the South to the North and everywhere in between—Answering Innovations has all of your live telephone answering service and call center needs covered. If it involves the telephone, we can do it!

About our call center & telephone answering service:
Answering Innovations is a nationwide live telephone answering service and call center in business since 1977 that answers phone calls and provides call center services for businesses in Columbia, SC and everywhere in South Carolina ten including the following cities: Columbia, Charleston, North Charleston, Mount Pleasant, Rock Hill. Answering Innovations offers live operator answering service and call center solutions in all 50 states.


Live telephone answering service will enable your small business or enterprise to grow
Live Telephone Answering Service

Never miss another call and always make a great first impression on your customers with experienced professionals answering telephone calls for your business.

After hours answering service enables your business to answer every call no matter when they come
After Hours & Weekend

Are you missing calls and sales after hours, on weekends, or on holidays? With a live 24/7 after hours answering service, your business hours are extended and your customers’ calls are always answered.

Professional Call Center Services will enable your business to grow
Call Center Services

Specially trained staff can manage order taking, technical support, lead generation, or any other of your call center needs.

Live Virtual Receptionist Service for your business
Virtual Receptionist

Choose a live virtual receptionist or virtual assistant to handle the phone answering duties of a traditional receptionist at a fraction of the cost. When a virtual receptionist answers your calls, even a small business can project a big image.

24/7 technical support for your business
Technical Support

Your business can offer top-notch customer service by providing 24/7 technical support for your customers. Whenever your business customers need help desk services, live agents are available to assist them.

Order Taking Answering Service for your business
Order Taking

Order entry specialists can manage order taking for your business around the clock. Have a live operator available to your customers 24/7 to ensure you never miss another order. Let us upsell and cross-sell your products to maximize revenues.

Use our secure messaging app to send and receive encrypted messages with a smartphone. Be HIPAA compliant.
Secure Messaging App

Answering service receptionists can dispatch secure messages to your smartphone or tablet instantly. Security for healthcare; powerful benefits for all industries. Persistent alerts, automatic confirmation of message delivery & more: secure messaging service.

Answering service operators or virtual receptionists dispatch urgent and non-urgent messages for your business
Message Dispatching

Have urgent messages dispatched to your on-call or after hours staff via text message or phone call. Non-urgent messages can be emailed or held until you call in.

IVR services can help you be there for customers in lieu of live telephone answering
Auto Attendant & IVR

Use Auto Attendant or Interactive Voice Response (IVR) services to provide your business customers with high levels of service for calls that don't require live telephone answering.

Your live telephone answering service in Columbia, SC.
Your medical answering service in Columbia, SC.
Answering Innovations: The Perfect Answer

About Columbia, SC

Columbia, South Carolina, is the capital city of the state and known for its rich history, vibrant cultural scene, and picturesque landscapes. The city boasts a diverse array of attractions, from historic sites like the **Robert Mills House & Gardens** to the acclaimed **Columbia Museum of Art**. Outdoor enthusiasts can explore the lush greenery of the **Riverbanks Zoo & Garden** or take a leisurely stroll along the scenic **Congaree National Park**. The city also offers a variety of dining options, ranging from southern comfort food to gourmet cuisine, and a bustling nightlife scene with live music venues, bars, and craft breweries. Columbia hosts many festivals and events throughout the year, such as the annual **Southeastern Wildlife Exposition** and the popular **Columbia Craft Beer Week**. With a thriving economy driven by industries like healthcare, education, and manufacturing, Columbia provides ample job opportunities and a growing business community. The city's **official website** serves as a hub for information on local government services, community events, and resources for residents and visitors. Whether enjoying the vibrant city life or exploring the natural beauty of the surrounding region, Columbia offers a diverse and dynamic experience for all.

County Name: Richland

Zip Codes: 29203 29207 29205 29208 29209 29225 29212 29210 29201 29206 29204 29202 29214 29215 29216 29217 29218 29220 29224 29226 29240 29250

Area Codes: 803

Our live telephone answering service proudly serves all cities in South Carolina, including:
  • Aiken, SC -
  • Anderson, SC -
  • Charleston, SC -
  • Columbia, SC -
  • Conway, SC -
  • Easley, SC -
  • Florence, SC -
  • Goose Creek, SC -
  • Greenville, SC -
  • Greenwood, SC -
  • Greer, SC -
  • Hanahan, SC -
  • Hilton Head Island, SC -
  • Lexington, SC -
  • Mauldin, SC -
  • Mount Pleasant, SC -
  • Myrtle Beach, SC -
  • North Augusta, SC -
  • North Charleston, SC -
  • Rock Hill, SC -
  • Seven Oaks, SC -
  • Simpsonville, SC -
  • Socastee, SC -
  • Spartanburg, SC -
  • St. Andrews, SC -
  • Summerville, SC -
  • Sumter, SC -
  • Taylors, SC -
  • Wade Hampton, SC

Call 800-777-1564