Answering Packages

We are your Virtual Receptionist. We are available as needed in day times, nights and weekends. We can have live service or blend both live and automated service depending on time of day. We develop a custom protocol for you and how you operate your business.

We provide a live answer - telephone answering service, using the answer phrase you create for your business. You would forward your phones to us using Call Forwarding features from your local phone utilities. We will assign a toll free number for you to forward to. This will save you the local per call charge from your local phone company. When the phones are forwarded we will live answer the calls in your name with your customized answer phrase. Call handling will be based upon your protocol.

Answering Innovations creates with you a custom protocol with you for how you operate your business. Information will be relayed to the caller as appropriate, and on call staff will be notified, if protocol dictates.

We create a message ticket for each call received. We collect any amount of information on each message ticket you would like us to gather. Caller ID and ANI information, if receive, is part of each message ticket. All calls are recorded.

Based upon the nature of the call, Answering Innovations can deliver messages over multiple communication channels, (fax, email, SMS Message or alpha numeric pager) in real-time or on a scheduled basis. Answering Innovations supports an array of wireless products to keep on-call personnel in close, continuous contact. From alpha-numeric pagers, to cellular phones to PDA’s, we are your point of connection.

Urgent / Emergency messages (based on your protocol) will be called out, paged out, or sent via SMS messaging.

All message tickets including delivered urgent messages are delivered real-time or on a scheduled basis to eMail, Fax or made available for pickup from a secure website.

We cue your lines in the early evening and/or at regular intervals to verify that call forwarding has been properly set. We also offer Wake-Up service so that important early morning meeting, appointment or flight is not missed.

Service companies, such as Heating & A/C, Plumbers, Electricians, Vending, Pest Control, Computer Service, Property Management and similar companies.

Answering Innovations telephone answering service can provide basic message taking or service dispatching, making it a live phone answering service that’s able to handle your customers with professional care. Responsive operators take your callers’ information and deliver it directly to you, using a variety of available delivery options.

We realize that your calls are vital to the success of your business, and they are vital to us as well. Answering Innovations operators treat your callers as if they were our own. Our goal is to make them feel as though they’ve reached your front office, providing a seamless and transparent telephone answering service solution.

You will hear the difference in our service level. In our industry, the quality of service is defined by the quality of the operator who answers the phone. Sure, we have the very latest technology, but like your business, the quality of the staff is paramount. Our operators are true pros. Our clear, crisp enunciation and following protocol gives us the edge in meeting your needs more professionally. Your callers will hear the difference! "Better Outcomes Through Better Communications"

It's simple, really. When you or your staff cannot answer the phone…we do; I and we do it well. We pass the message on to you the best way possible that you choose. It's all about choice.

• 24-Hour Live Operators
  • As an extension of your office, we live answer the call with your answer phrase and dispatch the message in a timely fashion to an appropriate caregiver.
  • We understand that these can be "life or death" situations.
  • Thorough understanding of each account, contacts, and protocols.
  • All Calls are recorded for your protection and training purposes.
• Customized service with your customized greeting.

Collect any amount of information you require

• E.G., Name, Phone Number, Description of Emergency, PCP, Symptoms.
• Emergency back-up call center.
• Vast array of dispatches.
• Paging/Alpha-Paging
• SMS Messaging to your cell phone
• Faxing
• Text Message
• Residence
• E-mail
• VM Box
• Call patching

We know that at your funeral home you provide a high degree of professionalism, care and compassion with every call you take. The initial phone call is your introduction and most powerful selling tool. With our heritage in serving funeral homes with live answering service, we understand the professionalism, the care, and the urgency each and every call demands.

When you are away from the phone, your answering service is the first voice your callers hear when they call you. Our staff is professional and intelligent, and utilizes the latest technology, designed specifically for live answering service, so they may serve you better.

We adapt to how you operate your business. You are not fit into a cookie cutter. We develop with you, a custom protocol, for you, starting with the time sensitive answer phrase, and then building intelligent and adaptive messaging template. This is followed up with what we call Error Free Dispatching®. We build your On Call schedule with preferred contact methods based on contact person, time of day, day of week, and call classification. We then complete the process with a daily morning management reporting showing all call records of the previous day.

You deserve the very best

No matter how large, small, or complex your order taking needs are Answering Innovations Call Center can provide both basic and advanced Order Entry services. With our state of the art software packages and years of experience, our Service Representatives can give the personal service to your customers deserve. Up-sells and cross sells are just a few of the benefits that we can provide.

We realize that your calls are vital to the success of your business, and they are vital to us as well. Answering Innovations Service Representatives treat your callers as if they were our own. Our goal is to make them feel as though they’ve reached your front office, providing a seamless and transparent telephone service solution.

You will hear the difference in our service level. In our industry, the quality of service is defined by the quality of the operator who answers the phone. Sure, we have the very latest technology, but like your business, the quality of the staff is paramount. Our Service Representatives are true pros. Our clear, crisp enunciation and following protocol gives us the edge in meeting your needs more professionally. Your callers will hear the difference! "Better Outcomes Through Better Communications"

Dealer Locate

Answering Innovations identifies with ease the geographic location of the dealer closest to the caller by postal zip code or telephone number. Our Service Representatives assist the caller by providing specific directions or the best route for the caller to reach the right location. We can even provide door-to-door directions, via phone, fax or e-mail. You may also want your caller to be connected to the location without having to hang up and redial the number - AI can do that! Since each situation is unique, we offer different Dealer Locator Service variables to address the specific needs of each organization.

Tech Support

The ability to successfully deliver highly available and reliable technical support is a major contributor in retaining customers for many of today's companies that deliver technology-enabled products and services. The goal of our technical support teams is to not only provide assistance to customers experiencing technical difficulties, but to increase the use and comfort with our clients' products and services. Our tailored technical support services solve our clients' customer care challenges while delivering expert customer care to their customers.

Reservation - Appointment - Seminar Scheduling

This is an available feature for office appointments, service schedules and reservations for various forms of transportation, dinners, seats, concerts, special events, seminars, and much more. Our Service Representative's can make appointments or take reservations for seminars, training sessions or other functions, to maximize attendance and avoid overbooking. We can also make confirmation calls, send confirmation letters or e-mails, and provide registration packet fulfillment.

Is time billing right for you? Clients looking for call center services have always faced a myriad of differing rate plans. Which is best for you? How can you tell what the bottom line will be? Are there holiday fees, paging charges, night fees, charges archiving your messages, charges for voice logging (recording calls to your account) and so on?

Our philosophy is to keep things as simple as possible. This is the primary reason we offer time billing, you pay for what you use. What could be more fair? If your business is slow one month, you don't have to worry about paying for calls or messages you didn't receive. Our plans offer a moderate discount based on expected volume, however even our smallest plans are competitive to the large rate plans of others. You no longer need to monitor your rate plan each month to make sure that you are not on too small or too large a plan. We also bill every four weeks. You don’t have to worry for your plan minutes if this month has 4 or 5 weekends.

Below are some questions potential clients commonly ask: